Margounakis, Dimitrios; Pachidis, Theodore; Politis, Dionysios
In: 8th International Scientific Conference Technics and Informatics in Education, 2020.
The COVID-19 pandemic has brought about rapid changes in the educational process in all countries where extreme measures, such as lockdown, were applied. Almost all levels of education have turned to synchronous teaching, using various video conferencing services. This study will attempt to evaluate specific applications with the assistance of appropriate methodology based on rubrics and the SUS questionnaire for interactive systems. A comparative evaluation of 5 popular video conferencing tools (Big Blue Button, Google Meet, Skype for Business, WebEx, Zoom) was attempted based on a methodological approach with usability and functionality criteria. A rubric was generated to assist the authors in assessing the selected five video conferencing tools. The research took place in May 2020. The sample of the survey included 73 adults (teachers at all levels of education) that used those video conferencing services. The aim of this study is to highlight teachers' views and needs from tools supporting synchronous education in order to improve the online learning process at all levels of education.